Refund policy

Return & Refund Policy – Pluvoca

Thank you for shopping with Pluvoca. Each item in our store is made to order, which means it’s created specifically for you once your order is placed. As a result, we have a strict no return and no refund policy.

📦 Returns

We do not accept returns under any circumstances.

Please ensure that all order details (size, design, color, etc.) are correct before placing your order.

💥 Damaged or Defective Items

If your item arrives damaged or defective, we’re here to help.

To request a replacement:

Include clear photos of the damage.

The item must be unused and in original packaging.

If approved, we will send you a free replacement for the damaged item.

📧 Contact Us

Questions? Reach out to us at:

Email: pluvoca@gmail.com

Instagram DM: @pluvoca.